CBSL Launches Online System to Streamline Financial Consumer Complaints

The Central Bank of Sri Lanka (CBSL) has launched a new online Complaint Management System (CMS) to facilitate financial consumers. This digital platform allows users to easily submit grievances against Financial Service Providers (FSPs) regulated by the CBSL. The system aims to enhance accountability, efficiency, and transparency in the complaint handling process. Consumers can now lodge complaints in a structured and standardized format and track their real-time progress. The CBSL stated the initiative will minimize paperwork and reduce administrative delays.